Multisite Leasing Consultant - The Kelvin, The Alton and Kelvin Court

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America—one that continues to get better as it grows. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we offer scale and opportunities most companies can’t. Team members move up and across functions, markets, and disciplines, building lasting careers while we invest in their growth, development, and capabilities.

About the role

A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residential’s brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. This position spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. The role reports to the Community Manager or Area Sales Manager.

Responsibilities

• Promote Equity Residential’s brand.
• Coordinate in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manage leads and customer experience using Customer Relationship Management (CRM) software at all assigned communities.
• Complete CRM tasks within the appropriate time frame.
• Promote communities based on prospective resident’s needs.
• Proactively manage tour schedules.
• Inspect community-ready product and tour path daily.
• Employ effective selling techniques to close sales.
• Cross-sell within assigned communities and other sister communities to meet prospective residents' needs.
• Maintain accurate and in-depth knowledge of all aspects of the community.
• Support the community’s marketing efforts.
• Monitor community trends to prepare for future occupancy needs.
• Provide leadership and mentorship to Leasing Consultants.
• Assist residents with payment and account ledger inquiries.
• Communicate effectively with service and office teams, as well as residents.
• Maintain market and community knowledge.
• Coordinate and support resident events as directed, which may occur during evenings and weekends.
• Accurately and efficiently prepare and assist with all leasing documents.
• Assist with postings and notifications to residents when assigned.
• Verify all scheduled move-in files are complete.
• Complete all required training in a timely manner.
• Understand and comply with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represent the Company in a professional manner at all times.

Requirements

• Sales and customer service experience is preferred.
• High School diploma or equivalent.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle (e.g., car, golf cart) during work.
• Computer literacy and effective communication skills; ability to communicate orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Use of a personal smartphone with updated software, password-protected and compliant with in-house security systems.
• Ability to use a computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 15 pounds for dissemination of documents, supplies, or materials.
• May be required to climb stairs depending on property structure.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team member housing discounts.

Pay

Salary: $23.51 - $28.73 per hour. Team members are eligible for overtime pay and performance incentives. Starting pay is determined based on job-related skills, experience, and qualifications.