Multisite Leasing Consultant - Canyon Ridge, Del Mar Ridge, Mara Pacific Beach, Village at Del Mar Heights and Ocean Crest

About the role

As a Multi-Site Leasing Consultant at Equity Residential, you’ll promote our brand across a defined set of communities to achieve maximum occupancy and revenue while delivering a remarkable customer experience. The role is structured as 60% new sales and tour management, 30% resident relations and customer service, and 10% leasing administration. You’ll report to the Community Manager or Area Sales Manager.

Responsibilities

• Promote Equity Residential’s brand and communities based on prospective residents’ needs.
• Coordinate in-person onsite presence at assigned properties under the direction of the Community, General, or Area Sales Manager, adjusting schedules based on business needs and occupancy/revenue goals.
• Proactively manage leads and customer experience using Customer Relationship Management (CRM) software, completing tasks within required time frames.
• Manage tour schedules, inspect community readiness and tour paths daily, and employ effective selling techniques to close sales.
• Cross-sell within assigned communities and sister communities to meet prospective residents’ needs.
• Maintain accurate and in-depth knowledge of all community aspects and support marketing efforts.
• Monitor community trends to prepare for future occupancy needs.
• Provide leadership and mentorship to Leasing Consultants.
• Assist residents with payment and account ledger inquiries, and communicate effectively with service/office teams and residents.
• Maintain market and community knowledge.
• Coordinate and support resident events, which may occur during evenings and weekends.
• Prepare and assist with leasing documents, postings, and resident notifications.
• Verify all scheduled move-in files are complete.
• Complete all required training in a timely manner.
• Comply with federal, state, and local fair housing laws, landlord/tenant laws, and regulations.
• Represent the Company professionally at all times.

Requirements

• Sales and customer service experience preferred.
• High School diploma or equivalent.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle (e.g., car, golf cart) during work.
• Computer literacy and effective oral/written communication skills in English.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Use of a personal smartphone with updated, password-protected software compliant with in-house security systems.
• Ability to lift, push, pull, or carry up to 15 pounds for document/supply dissemination; may require climbing stairs depending on property structure.

Benefits

• Physical Wellbeing: Medical, dental, and vision care.
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, and new parent benefits.
• Financial Wellbeing: 401(k) Retirement Savings Plan, rent discounts, and competitive compensation.
• Community Wellbeing: Paid community service hours.
• Career Wellbeing: Leadership development.

Pay

Salary: $23.28 - $28.45 per hour. Employees are eligible for overtime pay and performance incentives. Starting pay is determined based on job-related skills, experience, and qualifications.