Multinational Network Manager

Responsibilities

• Responsible for ultimate local policy aspects of service delivery for assigned Network Partners, ensuring KPI’s are met for a positive client experience
• Engaging Network Partners in reoccurring stewardship meetings and in person visits to review and close out open items
• Utilize Global Online portal for SLA reporting review and actioning
• Function as a primary escalation contact for assigned Network Partners
• Aid with Network Partner onboarding process, as appropriate
• Manage Global Online portal updates for non-Global Online enabled partners
• Outbound reinsurance slip support - review, completion, and return to Network Partners
• Support for Global Online mailbox management and Multinational billing (premium reconciliation)
• Engage in local policy quality control efforts to ensure contract certainty

Qualifications

• 2+ years of Insurance industry experience preferred; Multinational experience preferred
• Ability to effectively communicate information and ideas to influence and grow partnerships
• Proficiency in foreign language(s) is a plus, though not required
• Excellent communication, interpersonal and presentation skills
• An ability to think analytically about business problems, make recommendations and propose solutions
• A high energy self-starter, who is resilient and has an entrepreneurial spirit
• Solid time, organizational, and desk management skills
• Goal-oriented and delivers outcomes

Pay

• The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
• Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
• The base pay is just one component of The Hartford’s total compensation package for employees.
• Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
• The annualized base pay range for this role is: $67,600 - $129,600

Schedule

• This role can have a Hybrid or Remote work schedule.
• Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
• Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.