Multifamily Systems Operations Manager

About the role

As the Multifamily Systems Operations Manager, you lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack — property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. You'll partner closely with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new technology across our portfolio.

Responsibilities

• Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching
• Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance
• Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations
• Lead technology evaluation and rollout — from pilot testing through training and post-launch support
• Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements
• Assess and standardize workflows across communities, including reimagining processes through an AI lens
• Lead change management for new platforms and process updates, including communication and adoption tracking

Requirements

• Bachelor's degree in Business, Information Systems, Operations, or related field — or equivalent experience
• 3+ years of experience in multifamily technology operations with demonstrated experience with MF platforms and workflows, including leadership in technology implementation and troubleshooting
• 2+ years managing people, with a track record of developing teams and driving service excellence; experience leading a remote team preferred
• Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools (Funnel experience a plus), utility billing systems, and resident communication platforms
• Experience leveraging AI to enhance processes and workflows that deliver results
• Flexibility for occasional holiday/weekend on-call coverage

Benefits

• Career Growth: paid professional memberships, certifications, and tuition reimbursement
• Mental Health & Wellness: comprehensive mental health support including 8 free counseling sessions per year and access to additional wellness resources
• Balance: generous vacation time, 9 paid holidays, and half-days on Fridays during designated months
• Community & Connection: informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture
• Culture of Belonging: Continental IDEA (Inclusion, Diversity, Equity, & Allies) commitment with You Belong Here Initiative and Business Resource Groups
• Performance Incentives: Building Above and Beyond (BAAB) incentive program rewarding team members annually based on company goals and achievements
• Industry-Leading Benefits: Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance
• Family Support: 6-weeks paid parental leave and family-forming & fertility resources (up to 12-weeks leave for birth mothers)

Pay

Compensation Range: $100,000 - $130,000 annually (base salary; does not include bonus potential or other forms of compensation and benefits). Final compensation based on experience, skills, qualifications, and internal equity.

Schedule & Location

• Remote-eligible for candidates in Illinois, Wisconsin, or Minnesota
• Wisconsin-based team members follow a hybrid schedule (3 days in the office each week)
• Remote team members must live within a one-hour drive of a Continental community
• Periodic community visits and travel to home office in Menomonee Falls, WI (approximately 25% travel overall)