Multifamily Project Manager

About the Company

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

Responsibilities

• Oversee assigned site installation projects for the Multifamily portion of the final mile business, from planning to implementation, ensuring appliance delivery and installations are executed within customer and company requirements.
• Ensure that assigned site deliveries and installations are completed according to customer needs and within requirements.
• Monitor progression of builder checklist items as they relate to delivery and installation needs, adjusting to accommodate moving timelines and changes to pre-installation requirements.
• Perform all delivery site inspections pre and post delivery and installation, and support required monitoring thresholds.
• Evaluate concerns from the customer and/or builder and either provide resolution or escalate to the appropriate team member.
• Maintain communication with on-site teams, builders, and customer contacts.
• Communicate work order needs to appropriate teams, advising of any changes and monitoring activities for completion.
• Coordinate resources needed to fulfill work orders, including labor, materials, and scheduling.
• Review claims/damages and resolve or oversee escalation to the appropriate department, ensuring resolution is completed.
• Correspond with Client Representatives for customer relations and researching orders.
• Track and enter project notes and additional information into company and client systems as required.
• Attend site/customer requested calls and performance reviews.
• Perform regular audits of team performance.
• Coordinate reverse logistics needs between the teams and customer.

Requirements

• High School Diploma, GED, or equivalent required; Bachelor’s degree preferred.
• Minimum two (2) years’ project management experience in construction, warehousing, final mile/last mile delivery or related field.
• Reliable transportation to conduct site visits.
• Local travel between sites expected regularly to oversee site requirements.

Skills

• Ability to exercise judgment and decisiveness in determining potential consequences of decisions to choose the best course of action for immediate and long-term objectives.
• Highly organized with strong planning, preparation, responsiveness, and time management skills.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Knowledge of materials, warehouse processes, quality control, costs, and techniques for maximizing the effective distribution of goods.
• Ability to establish and maintain interpersonal relationships.
• Skilled in resolving conflicts and negotiating with others to handle complaints and navigate grievances.
• Ability to analyze information and use individual judgment.
• Exemplary decision-making and problem-solving skills.
• Ability to develop and lead teams and coach others toward continuous improvement.

Physical & Environmental Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activity Level: Regularly required to sit; use hands to handle or feel; and talk or hear. Frequently required to reach with hands and arms. Occasionally required to stand, walk, stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 23 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Working Conditions: Noise level in the work environment is usually moderate. Primarily climate-controlled environment with occasional exposure to outdoors and indoor warehouse environments with adequate ventilation. Occasional exposure to vibration, improperly illuminated or awkward and confining workspaces. Loud noises may be typical while in a warehouse environment.