Multifamily - Assistant Community Manager - Bilingual

Requirements

• Minimum 1 year of previous experience with residential, multi‑family property management.
• Knowledge of Multi‑Family Operating Systems, multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.) and familiarity with navigating the Internet.
• Strong organizational, communication (written/oral), and interpersonal skills.
• Ability to change priorities, meet deadlines, work independently, and follow through on assignments.
• Deliver high‑level customer service skills for interaction with residents, vendors, and co‑workers.
• Detail‑oriented, able to handle multiple projects simultaneously, extremely professional and customer‑service oriented.
• Able to work full‑time, 40 hours, with possibility of overtime.

Responsibilities

Financial

• Maintain budgeted delinquency, review the A/R daily and submit requested reports in a timely manner.
• Ensure all rents and late fees/check charges are collected, posted and deposited daily.
• Submit past resident balances to collection agency monthly.
• Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing as requested.
• Perform evictions, utility cut‑offs, and manage collections for delinquency.

Marketing / Leasing

• Work as a team with Community Manager and Leasing Specialist to ensure community is rented to budgeted occupancy or higher.
• Shop competition and stay aware of local market conditions and trends.
• Contribute ideas to Community Manager for community improvements and resident satisfaction.
• Welcome prospective residents, give tours when Leasing Specialist is unavailable.
• Answer incoming phone calls, handle appropriately, and transfer to Community Manager when appropriate.
• Assist in review of all online and print advertising.
• Be knowledgeable of all phases of leasing and resident retention.

Administrative

• Accept service requests from residents and forward to service team for prompt processing.
• Conduct follow‑up with residents when service request is completed.
• Document conversations and activity with prospective residents and residents in lease file and operating system.
• Execute lease contracts and process move‑ins, renewals, notice‑to‑vacates, and move‑outs in operating system.
• Process deposit accounting and corresponding reports.
• Ensure office is open on schedule and confirm condition of office and model apartments meet company standards.
• Maintain records on all aspects of management activity daily, weekly, and monthly.
• Submit required reports to Community Manager on time, based on request.

Resident Relations

• Maintain positive customer service attitude.
• Address resident concerns and requests promptly to ensure satisfaction.
• Execute resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
• Ensure distribution of all company or community‑issued notices (e.g., bad weather, emergency).
• Physically inspect community grounds, pick up litter, and report service needs to service team.
• Inspect move‑outs and vacancies when requested.

Community Engagement

• Participate in weekly/daily office staff meetings.
• Assist with community inspections to ensure curb appeal aligns with company policies.
• Provide support to Community Manager and staff to encourage teamwork and a harmonious environment.
• Represent the company in a professional manner at all times.

Safety

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Report unsafe conditions to the Community Manager promptly.
• Follow a “safety first” principle.
• Assist in executing proper response and handling of community emergencies (e.g., criminal activity, injuries, fires, floods, freezes) within company guidelines to minimize liabilities.

General

• Perform any additional duties or tasks as assigned by supervisor or senior management.