Multichannel Processing Worker

About the role

Production position in a fast-paced retail store environment. Responsible for advanced processing of donations for online sale including data entry, cell phone photography, stocking, picking, and customer service. May also be required to accept and process donations for the sales floor, assist on the register, and with other sales floor tasks.

Responsibilities

• Uses appropriate keywords in all auction titles, takes clear, representative photographs of items, and includes all relevant information and condition details in auction descriptions.
• Accurately inventories, picks, and prepares outgoing multichannel product according to guidelines.
• Provides quality control for multichannel product and ensures all posted items follow marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Works with management to identify and resolve multichannel processing, listing, inventory, and customer service issues.
• Attends trainings/meetings, runs multichannel reports, and supports multichannel awareness and enthusiasm by presenting relevant information during team huddles at management direction.
• Supports management in training fellow team members in the basics of multichannel processing and identifying the donations best suited for online sale.
• Properly uses and maintains multichannel equipment, reporting supplies or other needs in a timely manner.
• Meets multichannel production requirements and keeps up with the average worker on their team when assigned other tasks.
• Safeguards donations and company property. Keeps workstations, sales floor, processing, and donation areas clean, safe, and organized.
• Assists in different areas of the store as assigned, providing excellent customer service to customers/donors. Refers any concerns or complaints to management.

Requirements

• High School Diploma or GED preferred.
• General computer and typing skills preferred.
• Product knowledge of collectibles, books, and media preferred.