Multi-Unit Restaurant Leader

About the role

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at LaGuardia International Airport. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
• Drive performance across:
• Food quality and execution
• Guest experience and service standards
• Labor, food cost, and controllables
• Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins

Qualifications

• Minimum 7 years of restaurant or foodservice management experience
• Minimum 5 years as a Restaurant General Manager in a full-service restaurant with bar
• Prior multi-unit leadership experience overseeing General Managers strongly preferred
• Proven ability to coach, develop, and hold leaders accountable
• Kitchen management experience desirable
• Strong operational and financial acumen - expert-level P&L knowledge
• Comfortable leading in high-volume, fast-paced environments
• Strong communicator who can partner with executives, union leaders, and diverse teams
• Proficiency with POS systems and Microsoft Office

Benefits

Comprehensive benefits package including medical, dental, vision insurance, life insurance, AD&D, EAP, voluntary benefits, 401(k) plan with employer matching, PTO starting at 80 hours per year, 6 premium paid holidays, and paid sick leave.

Pay

$100,000 base + quarterly & year-end bonus potential

Schedule

Not specified