Multi-Unit Manager

About the Role

The Multi-Unit Manager is a hands-on leader who will oversee the operations of 6-8 locations, working directly with each location and team to build successful operations that embody Play Spin Win Brands' mission of cultivating relationships through personalized service. This role involves day-to-day activities including scheduling, ordering, compliance, and customer service, and reports directly to the Senior Manager.

Responsibilities

Team Building

• Hire, train, and lead exceptional customer-focused employees, aligning staff with Play Spin Win Brands' vision and culture.
• Communicate company objectives effectively through face-to-face interactions, team meetings, and daily calls to each location.
• Ensure compliance with all local and national health and food safety codes.
• Conduct consistent visitations to each location to maintain quality standards and complete checklists for each visit.
• Uphold the mission of cultivating relationships through personalized service.
• Lead recognition and motivational efforts for team members and guests.
• Work hands-on in each property to ensure compliance with guest service, cleanliness, and standards of excellence.
• Provide guidance to all team members, leading by example.
• Model and validate operational excellence through ongoing visitations on varying days and partial days.
• Execute all schedules, minimizing overtime and ensuring proper coverage.
• Handle bi-weekly payroll reporting.
• Maintain proper inventory levels through thorough inventory and purchasing.

Compliance

• Maintain all local licenses, including State and local liquor, business, and gaming licenses.
• Ensure team members have up-to-date food manager and basset certifications.
• Ensure safety regulations are followed and company standards are met consistently.
• Execute the highest standards of all local health and safety codes as well as security policies.

Budget/Reporting

• Complete all required reports in a timely manner, including weekly and monthly reports and business reviews.
• Responsible for attaining food budgetary goals.
• Ensure operational and financial targets remain within agreed-upon budgets and timelines.

Performance

• Develop and maintain strong relationships with employees and customers.
• Run a top-line business through operational focus, ensuring correct procedures are followed at all times.
• Proactively identify and manage challenges to address customer concerns and issues.
• Address underperformance and accountability with necessary documentation.
• Analyze employee performance and provide feedback, guidance, and training to impact results.
• Monitor and ensure execution of local store marketing programs per company directives.

Requirements

• Minimum of 3 years' management experience.
• 1+ years of Multi-Unit experience preferred.
• Proven track record of developing talent.
• Ability to drive guest satisfaction.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of team members.
• Great communication skills and strong interpersonal and conflict resolution skills.
• Proactive, self-motivated, and successful problem solver.
• Proficient in Microsoft, Google, and Apple applications.
• Ability to analyze a P&L.
• Ability to handle confidential and sensitive information and data.
• Entrepreneurial passion to be high energy, independent, and work across all levels of the organization.
• Ability to travel throughout Illinois and have an adaptive work schedule including nights and weekends.
• Attend meetings and trainings as required by management.
• Perform other duties as requested by management.