Multi Skilled Operator

Skills/Responsibilities/Experience/Knowledge

• Basic knowledge of site facility infrastructure regarding power, thermal management and associated systems.
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
• Work with senior colleagues, team members, vendors and other stakeholders to test and install data center infrastructure equipment and services.
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
• Provide data center white space support to managed services, including, but not limited to: routers and switches other customer or self-owned digital infrastructure.
• Perform trouble isolation and resolution as needed.
• Perform maintenance as needed/directed.
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.).
• Experience from stacking and racking of servers to battery/power and structured cabling.
• Generate end user performance reports as needed.
• Troubleshoots and resolves client-side problems, when so required.
• Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders.
• Maintain capacity utilization.
• Manages/Monitors physical access to data centers.
• Successfully execute Emergency Operating Procedures (EOPs), when so required at site.
• Trains new staff on all processes and procedures that relate to all of the above.
• Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues.
• Proficient in monitoring and troubleshooting.
• Good English communication skills, both verbal and written.

Preferred Requirements

• Bachelor's degree or equivalent work experience preferred.
• Proven track record of success and delivering results.
• Strong interpersonal and relationship-building skills, conducive to team development.
• Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis, and able to use server lift or pallet jacks.
• Military experience would be an advantage.