Multi-Site Leasing Professional

Location: Noblesville, IN & Greenfield, IN

About the role

Position Overview: The Leasing Professional is primarily responsible for showing apartment homes, assisting with local marketing, and following up with prospects. This role involves customer service and communication with both residents and fellow employees. Additional responsibilities include preparing lease agreements and coordinating resident events. The Leasing Professional works alongside the Neighborhood Manager and the maintenance team to provide the best resident experience.

Responsibilities

• Conducting apartment home tours to potential prospects
• Answering phone calls and emails
• Maintaining knowledge of neighborhood specials, pricing, and notifying related parties of any needed adjustments
• Scheduling resident appointments to discuss renewal rates and leasing options
• Walking through units prior to resident move-in date
• Completing move-in paperwork
• Completing all lease applications and notifying prospective residents
• Ensuring grounds are well kept and addressing any concerns with maintenance
• Adhering to company standards for paperwork, resident files, budgets, and controlled expenses
• Traveling between Redwood neighborhoods may be required
• All other related duties, as assigned

Requirements

• High school diploma or equivalent
• Valid driver’s license
• General computer efficiency
• Physical Requirements: Must be able to use standard office equipment such as computers, cell phones, desk phones, and photocopiers. Requires manual dexterity for keyboard use, mobile device use, and general office tasks. Must be able to sit, stand, walk, bend, and navigate stairs throughout the workday, including during neighborhood tours or building access needs. Must be able to lift, carry, push, or pull items up to 30 pounds, such as marketing materials, small equipment, or office supplies. Must be able to safely move throughout indoor units, common areas, and outdoor neighborhood spaces, including uneven surfaces or varying flooring types.
• Attendance & Scheduling: Punctuality and consistent attendance are essential, and employees must adhere to assigned schedules. Must have reliable transportation to attend periodic meetings or respond to occasional onsite needs. Occasional travel may be required for team outings, training sessions, or company-sponsored events outside of the primary work location, estimated at less than 5% annually.
• Work Environment: Work is performed in both office and field environments, including model units, residential units, and outdoor areas. Exposure to typical indoor office conditions, including variable temperatures and a mix of natural and standard lighting. Regular exposure to varying weather conditions such as heat, cold, rain, snow, and damp environments. May occasionally encounter low-level noise from landscaping, maintenance activities, or equipment.

Qualifications

• Prior sales or leasing experience (preferred)
• Exceptional customer service skills (preferred)
• Ability to operate smartphone, tablet, and computers (preferred)