Multi-Site Leasing Consultant - Groton, CT

Description

At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

The Opportunity

As a Multi-Site Leasing Consultant, you will be the face of multiple properties (two or more), providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape welcoming, thriving communities.

Compensation

Compensation: $22 to $23 hourly, depending on experience, plus lease commissions and lease renewal bonuses.

Schedule

Schedule: Monday through Friday, 9:00 a.m. and 6:00 p.m.

What You’ll Own

• Leasing & Sales Show, lease, and welcome prospective residents to the properties.
• Aid in completing market surveys and executing marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.
• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.
• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with property turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

What You Bring

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• Sales Drive: Consistently achieve leasing objectives while upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, and maintain accurate records.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Requirements

• Availability & Travel: This position will require availability for nights, weekends, and holidays as needed. Active participation in team functions and regional or company activities is expected.
• Physical Demands: This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary. The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

The Role

This position requires a combination of customer service, sales, and administrative skills to effectively manage multiple properties and provide a seamless experience for residents.

Our Commitment to Belonging

We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes. We are an equal opportunity employer and do not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status.

Ready to Join Us?

Explore what it’s like to grow your career with a company that values people as much as performance. Learn more and apply today!

Note

This job description includes the core Leasing Consultant responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.