Multi-Site Hospital Manager - Marcello Veterinary Hospital
Position Overview
Join our team as a Multi-Site Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.
About the Role
Marcello Veterinary Hospital is a full-service veterinary practice serving the Houma and Raceland communities with comprehensive medical, surgical, dental, grooming, and boarding services. With more than 40 years of experience, the hospital is committed to providing compassionate, high-quality care while emphasizing preventive medicine and client education. Their experienced team focuses on building lasting relationships with pet owners and delivering personalized care that supports the long-term health and well-being of every patient.
Why Join Us
- You'll work alongside an experienced and supportive team that values collaboration, professional development, and exceptional client service.
- Great opportunity to expand your skills and benefit from hands-on experience, mentorship and the chance to grow alongside experienced veterinary professionals.
Key Responsibilities
- Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
- Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
- Orients and trains new clinic staff to the hospital and duties.
- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
- Conducts timely performance appraisals.
- Documents and reports accidents; files appropriate reports.
- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
- Manages schedules for technical and administrative staff coordinates the DVM.
- Maintains compliance of current licensure and the display of the same.
- Maintain compliance of current licensure and the display of the same.
Qualifications
- Bachelor’s degree in business, health science or related field strongly preferred.
- At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
Preferred Skills
- Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
- Strong analytical skills: ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
- Strategic planning: ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
- Leadership: ability to effectively manage and direct hospital staff towards a common goal.
- Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
- Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
- Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
- Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
- Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
What We Offer
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- Career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
- Pay Range: $55,000—$70,000 USD