Multi Site Customer Service Coordinator
About Us
Join a team driven by passion and purpose at Ricoh, an integrated solutions provider and partner that connects people and technology. We deliver services and technologies that inspire customer success and guide organizations toward a better, more sustainable future. Our mission is to empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information to unlock potential.
About the Role
As an Area Customer Service Coordinator, you'll be a vital link in ensuring exceptional service delivery to clients within your assigned geographical area. This role supports daily operations, implements new services, and fosters a customer-centric environment. You’ll collaborate with management, enhance operational processes, and drive continuous improvement through data-driven insights.
Responsibilities
- Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support tailored to each client’s unique needs.
- Deliver on-site business services, including:
- Mail and print services
- Hospitality support
- Reception/front desk coverage
- Shipping and receiving
- Courier coordination
- Printer fleet management
- Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
- Collaborate with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement.
- Assist in the seamless implementation of new customer accounts and service expansions, supporting Field Implementation Managers.
- Bring energy and professionalism to every interaction by embracing a service-first mindset and building positive customer relationships.
- Demonstrate adaptability and accountability by taking on new challenges and consistently delivering exceptional service.
Requirements
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
- Shifts are between 7am-7pm with possible overtime, including weekends, based on geographical locations.
- Regular use of a personal vehicle is required. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
- Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
- Some physical effort is required, including long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.
Qualifications (Nice to Have)
- Additional education beyond high school.
- Proficiency in the Microsoft Office suite and other computer operations.
- Prior experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
Pay
$17.69 - $22.28 per hour
A monthly stipend of $260 is provided to support travel requirements and incidental expenses associated with maintaining a consistent onsite presence across multiple client locations.
Benefits
- Broad selection of medical, dental, life, and disability insurance options.
- Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Team member tuition assistance programs.
- Paid vacation time and paid holidays annually.
- Business travel reimbursement, including mileage at the current IRS-approved rate, parking fees, and tolls incurred while performing job responsibilities.
- Additional benefits to enhance health, wellness, and ongoing personal and professional development.
Schedule
Full time. Shifts are between 7am-7pm with possible overtime, including weekends, based on geographical locations.
Locations: Baltimore, MD, United States