Multi Site Business Office Manager

About the role

The Multi Site Business Office Manager monitors and directs the day-to-day operations. Directly manages the Administrative and Front Desk Personnel. Reviews billing and collection patterns of scheduled patients by daily monitoring of front desk applications and informs office management of any patients that continue to present with outstanding balances. Gathers and analyzes information. Develops new procedures to improve the quality and quantity and efficiency of work processed. Solves difficult payment and associated office problems. Audits problem accounts and reports to Administrator and office management. Interprets and enforces rules and regulations, including Medicare requirements. Maintains knowledge base, prepares staff, and participates in both internal and external audits from regulatory bodies and accrediting agencies. Maintains accurate logs of licensing and expirations. Affiliation/Credentialing requests for physicians and insurance payer requests. Government reporting as a regulatory requirement of the ASC. Supervises and trains/orients assigned personnel. Evaluates performance of business office personnel with the administrator and recommends merit increases, promotions, and disciplinary actions. Initiates and answers pertinent correspondence. Complete onboarding assignments for new hires. Maintains knowledge and competence in all systems/applications used. Support front desk coverage as needed. Responsible for completing financial transactions.

Responsibilities

• Reviews billing and collection patterns of scheduled patients by daily monitoring of front desk applications and informs office management of any patients that continue to present with outstanding balances.
• Gathers and analyzes information.
• Solves difficult payment and associated office problems.
• Audits problem accounts and reports to Administrator and office management.
• Maintains knowledge base, prepares staff, and participates in both internal and external audits from regulatory bodies and accrediting agencies.
• Maintains accurate logs of licensing and expirations.
• Affiliation/Credentialing requests for physicians and insurance payer requests.
• Government reporting as a regulatory requirement of the ASC.
• Evaluates performance of business office personnel with the administrator and recommends merit increases, promotions, and disciplinary actions.
• Supports front desk coverage as needed.
• Responsible for completing financial transactions.

Requirements

• Bachelor’s degree in business or related business experience.
• 6 years of healthcare experience. 4 years of management experience.
• Management experience, insurance contracts, healthcare experience, patient-facing experience, registration, medical records, insurance verification
• Minimum of five years business office management experience, three as a department manager.
• Proficiency in accounting and ability to use computer automated accounting systems
• Experience working with all types of third-party payers. (HMO, PPO, Medicare/Medicaid, etc.)
• Excellent communication and organizational skills.
• Demonstrates accountability, integrity, professionalism, openness, receptive to change, creativity

Qualifications

• Bachelor’s degree in business or related business experience.
• 6 years of healthcare experience. 4 years of management experience.
• Management experience, insurance contracts, healthcare experience, patient-facing experience, registration, medical records, insurance verification
• Minimum of five years business office management experience, three as a department manager.
• Proficiency in accounting and ability to use computer automated accounting systems
• Experience working with all types of third-party payers. (HMO, PPO, Medicare/Medicaid, etc.)
• Excellent communication and organizational skills.
• Demonstrates accountability, integrity, professionalism, openness, receptive to change, creativity

Skills

• Accounting
• Computer Automated Accounting Systems
• Insurance Contracts
• Healthcare Experience
• Patient-Facing Experience
• Registration
• Medical Records
• Insurance Verification

Benefits

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Pay

Pay Range: $38.03 - 57.05/hr. (Wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.)

Schedule

N/A