Multi-site Branch Manager - Auburn & Union Springs Branches
ESL Federal Credit Union · Auburn, NY · 3 wk ago
On-siteBusiness Development$70k–$112k/yrFull-time
Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs. Pay and Pay Incentive Plan: Starting Salary: $91,000 Salary Range: $69,968 - $111,912 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose of Position: We are looking for a Branch Manager who will be responsible for the overall leadership, financial performance, and operational excellence of a both our Auburn and Union Springs branches. This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. Accountabilities: Lead, engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This includes: Customer satisfaction targetEmployee satisfaction targetSatisfactory branch auditsEnsure efficient and effective branch operations while monitoring service quality standardsDevelop high performing teamsCultivate and strengthen relationships with key members and community partnersAssigned sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.Noninterest income and noninterest expense budget Meet coaching expectations per published “Coaching Standards and Guidelines”. Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view. Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success including: Fostering a culture of our core values and purposeEngaging in continuous self-developmentEnsuring the ongoing development of talent in my areaCommitting to helping employees reach their full potentialSupporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processesMonitor branch performance and implement corrective action to improve outcomeDeveloping and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools. Qualifications: High School diploma or equivalent requiredB.A. or B.S. or 4 years of equivalent experience requiredMinimum 3 years’ successful leadership experience required2 years branch based Business Banking and Wealth experience preferredProven ability to develop, engage and motivate teamStrong communications skills a must with the ability to communicate and relate with individuals at all levelsDemonstrated critical thinking skillsProven ability to manage and prioritize multiple responsibilitiesProficient in building customer and peer relationshipsProficient in PC applicationsMust complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL. Desire to serve and create economic opportunity in traditionally underserved communitiesStrong cultural competency and desire to work in an organization that values diversity, equity, and inclusionExperience with helping members achieve financial wellnessConversational proficiency in a second language is preferred but not requiredDemonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper. We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.