Multi-Office Leader

We need to output HTML fragment with sections: About the role (already present), Responsibilities, Requirements (Qualifications), Benefits, Pay, Schedule maybe. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO etc. The posting includes sections: About The Role, then description of role, then day-to-day bullet list (actually paragraphs). Then Required Qualifications, Preferred Qualifications, Why work for us, Pay Range Information, Pay Range. We need to map to headings: About the role (h3), Responsibilities (h3), Requirements (h3) maybe combine Required and Preferred? Could separate Qualifications (Required) and Preferred Qualifications? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role, Responsibilities, Requirements (maybe combine Required and Preferred?), Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. We have content for About the role (the initial paragraph). Responsibilities: the day-to-day bullet list (the list of duties). Requirements: Required Qualifications and maybe Preferred Qualifications (could be under Requirements or separate Qualifications). Benefits: "Why work for us" includes benefits description (competitive pay, comprehensive benefits, etc). Pay: Pay Range Information includes pay range. Schedule: mention ability to work schedule aligning with operational hours, evenings, weekends, Saturdays as needed. Also ability to travel frequently in-day, minimal overnight travel. That's schedule info. We must not include filler like "commensurate with experience". Not present. We need to use

• for any list of duties/requirements/benefits. So for responsibilities we need a list. For requirements we need list (maybe separate required and preferred). For benefits we need list (maybe from "Why work for us"). We must preserve all substantive info; do not invent or summarize away detail. So we need to include all points from the posting. Let's extract details. About the role paragraph: "The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you’ll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance. You’ll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients." That's the about role. Responsibilities: The "Day to day, you’ll..." list: - Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency - Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience - Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office - Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance - Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution - Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent - Own revenue, growth, operational performance, and business outcomes across assigned offices - Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention - Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery - Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand That's a list. Required Qualifications: - Bachelor’s degree in a related field or equivalent experience - 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes - Strong client-centric mindset with experience delivering consultative client experience - Strong leadership capability with proven ability to coach, develop, and hold teams accountable - Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management - Experience leading through change, including adoption of new processes and ways of working - Ability to exercise independent judgment and prioritize competing demands across multiple locations - Experience managing or partnering in operational areas such as facilities, staffing, or compliance - Strong communication and problem-solving skills, including handling client escalations and complex issues - Ability to interpret data, identify trends, and translate insights into action - Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation - Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations - Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands Preferred Qualifications: - Experience with seasonal workforce planning, hiring, and readiness execution - Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics - Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations Why work for us (benefits): - At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. - For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. - That same commitment to care extends to our associates. - When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. - We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. - (Then list of benefits): Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. We need to capture all substantive info. The first sentences about purpose etc are also substantive; we should include them as prose under Benefits heading maybe. Pay: Pay Range Information includes: "The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan." Then Pay Range: $53,800.00 - $67,300.00/Yr. We need to include that as Pay section. Schedule: Already covered in Required Qualifications (ability to work schedule...). Also ability to travel frequently in-day, minimal overnight travel. Could be under Schedule heading. We must not repeat job title. Not include Job ID etc. We must output only HTML fragment, no /, no markdown. We'll structure:

  About the role

  ... (the about role paragraph)

  Responsibilities

  • ... each responsibility
  ...

  Requirements

  Maybe split into Required Qualifications and Preferred Qualifications? Could have two subheadings? But only allowed headings list includes Qualifications, Skills. Could do

  Required Qualifications

  and

  Preferred Qualifications

  but those are not in the list but maybe okay? The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive. So we can use those exact headings or similar. Safer to use "Requirements" for required qualifications and maybe "Preferred Qualifications" as a subheading? But they said "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can have a section "Requirements" containing both required and preferred? Could separate with

  but not allowed? Probably better to have two sections: "Required Qualifications" and "Preferred Qualifications". They are specific headings that convey meaning. The instruction didn't forbid other headings, just gave examples. So we can use them. Thus:

  Required Qualifications

  ...

  Preferred Qualifications

  ...

  Benefits

  ... purpose etc ...

  ... benefits list ...

  Pay

  ... pay range info ...

  Pay Range $53,800.00 - $67,300.00/Yr.

  Schedule

  Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands. Ability to travel frequently in‑day, with minimal overnight travel, between assigned offices to maintain consistent in‑person presence across multiple office locations.

  We need to ensure we preserve all substantive info. Let's copy the exact text. About the role paragraph: we need to copy exactly as given, preserving punctuation. Let's extract: "The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you’ll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance. You’ll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients." Check for any special characters: we have ’ (apostrophe) and – (en dash). We'll keep them. Responsibilities list items: copy each bullet exactly. List: - Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency - Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience - Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office - Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance - Provide coaching informed by observed behaviors