Multi-Location Customer Service Specialist

About the role

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns, ensure maximum client satisfaction, and stay up-to-date with product features while maintaining high quality and visual standards. The role also involves achieving excellent customer service and consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in making deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position

Preferred Qualifications

• High School diploma or GED
• At least one (1) year of experience in delivery, retail, or customer service
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Bilingual fluency in English and Spanish, Russian, or Ukrainian

Pay

Starting at $24.00 per hour.

Schedule

Part-time role working at multiple locations supporting Tacoma, Lakewood, Fircrest, and Gig Harbor within a 10-mile radius of Store #708970, located at 6111 Tacoma Mall Blvd., Tacoma, WA 98409.

Benefits

• Health benefits including prescription savings and virtual physician visits
• Retirement and savings benefits
• Generous time away from work package including vacation, holidays, and military leave
• Paid sick leave accrual: 1 hour per 40 hours worked (Washington state) or 1 hour per 30 hours worked (Seattle)
• 5 days of paid military leave within a 12-month rolling calendar period
• Bereavement leave: 5 days for immediate family, 3 days for other family members
• Paid vacation after the first year of hire for part-time employees