Multi-family Property Manager

About the Role

The Multifamily Property Manager oversees the day-to-day operations of a multifamily residential property, ensuring high occupancy, tenant satisfaction, and property maintenance. This role involves managing leasing activities, property staff, budgeting, and compliance with regulations.

Responsibilities

• Leasing & Occupancy
  • Oversee leasing strategies to maintain high occupancy rates.
  • Approve rental applications, manage lease agreements, and coordinate move-ins/move-outs.
  • Market the property through online platforms, signage, and local outreach.
• Tenant Relations
  • Maintain positive relationships with residents and address tenant concerns or disputes promptly.
  • Enforce community rules and lease terms.
  • Manage resident communication, including newsletters and notices.
• Maintenance & Property Upkeep
  • Coordinate regular maintenance and repair services.
  • Ensure common areas and units are clean, safe, and well-maintained.
  • Conduct regular property inspections.
• Financial Management
  • Prepare and manage operating budgets.
  • Approve invoices and manage accounts payable/receivable.
  • Monitor rent collection and minimize delinquencies.
• Staff Management
  • Hire, train, and supervise on-site staff including leasing agents, maintenance technicians, and custodial personnel.
  • Conduct performance evaluations and provide ongoing support and training.
• Compliance & Reporting
  • Ensure compliance with local, state, and federal regulations (e.g., Fair Housing laws).
  • Maintain accurate records and submit required reports to ownership or management company.

Requirements

• Proven experience in property management, preferably in affordable housing.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Proficiency with property management software (e.g., Yardi, AppFolio, RealPage).
• Knowledge of landlord/tenant laws and fair housing regulations.
• High school diploma or equivalent; bachelor's degree in business, real estate, or related field preferred.
• Certified Property Manager (CPM), Accredited Residential Manager (ARM), or similar certification is a plus.

Work Environment

• On-site presence is required.
• May involve occasional evening/weekend hours for emergencies or resident needs.
• Physical ability to walk the property, climb stairs, and inspect units.
• Ability to pass background checks.