Multi-family Home Energy Savings - Operations Analyst

About the role

This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and Information Management led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager needs.

Responsibilities

• Program Tool Development
  • Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
  • Solidify and streamline tools that can be used as client and program deliverables.
  • Develop project timelines and manage to critical milestones to ensure on-time delivery.
  • Report on in progress and upcoming tasks that follow the project timelines.
  • Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
  • Identify opportunities for automation through advanced Excel tools or through IM development.
• Change Management and Support
  • Act as point person for delivering all key process, technology, or tool enhancements.
  • Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.