Multi-Family - Direct Installer

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.

About the role

This position is responsible for traveling to pre-scheduled appointments to install energy-efficient equipment and products. Services are targeted to the residential and small commercial markets, including building owners, management companies, small business owners, and trade allies/contractors. The role also involves introducing and explaining incentive programs relevant to these customer sectors.

Responsibilities

• Perform all required duties to install energy-efficient equipment and products according to proper procedures.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure customer specifications and company quality standards are met.
• Complete special projects as assigned.
• Maintain all required paperwork, records, and documents.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and customer business activities.
• Follow and comply with all safety and work rules and regulations.
• Install energy-efficient equipment such as aerators, showerheads, and compact fluorescent lights.
• Assist in conducting blower door and combustion safety tests if required by the program.
• Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors, and box sills as required.
• Travel daily to pre-scheduled appointments at apartments, condo units, and other qualified building types.
• Work in a team atmosphere to collaborate and continuously improve operations.
• Occasional weekend travel to accommodate customer needs may be required.
• Conduct inventory counts and submit inventory reports as requested by management.
• Maintain cleanliness and organization of warehouse locations and fleet vehicle parking areas, including proper storage of product and recycling materials.
• Ensure assigned fleet vehicles have all safety products and are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Requirements

• High School diploma or equivalent required.
• 1–3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting, and/or other technologies installed in commercial/residential applications.
• 1–2 years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor, and using tools (preferred).
• Background in one or more of the following (preferred):
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls, or renewable energy

Skills

• Strong customer service and communication skills.
• Ability to handle a wide variety of work in a fast-paced environment.
• Detail-oriented, organized, self-starter with the ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong data entry skills for tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing, with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Committed to diversity and inclusion.
• Reliable transportation.

Licenses & Certifications

• Valid driver’s license.

Travel Requirements

Willingness to travel up to 95%.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. This role is safety-sensitive; misrepresentation of technical or safety qualifications may result in immediate removal from consideration.