MTC Service Desk Support Specialist I (Part-time)

Responsibilities

• Test desktop computers and related software against a checklist of expected functionality
• Report problems accurately and in detail using the MTC’s incident management system
• Respond to technology incidents/questions via chat, email, text and phone in a professional manner
• Perform general IT troubleshooting
• Cookordinate with other Technology staff on incidents requiring escalation
• Communicate and follow-up to ensure all incidents are resolved
• Attend IT Service Desk staff meetings
• Become familiar with products and services offered by the Technology department
• Review existing processes and instructions for improvement potential
• Occasionally participate in special projects

Requirements

• Detail, thorough, and organized, and follow standard operating procedures consistently
• Excellent written and verbal communication – most of the communication will be documentation and interaction with customers
• Strong customer service skills
• Strong critical thinking skills
• Aptitude for quickly learning computer-related concepts

About the Role

The Technology (IT) Service Desk at the Missionary Training Center is the single point of contact for handling customers' technology issues. The specialist is an entry support level individual contributor who represents the customer and sees that their issues are addressed adequately and resolved in a timely manner.

Qualifications

• Detail, thorough, and organized, and follow standard operating procedures consistently
• Excellent written and verbal communication – most of the communication will be documentation and interaction with customers
• Strong customer service skills
• Strong critical thinking skills
• Aptitude for quickly learning computer-related concepts

Skills

• Troubleshooting experience with Windows 11
• Troubleshooting experience with Chromebooks and Macs
• Familiarity with MTC software applications
• Familiarity with the MTC classroom environment

Benefits

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Pay

N/A

Schedule

N/A