MSR (WCC)

About the role

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation, providing information on Client's products and services, performing transactions, and advising members on additional products to ensure optimal member experience.

Responsibilities

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
• Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements

• Entry-level experience.
• Background in call center, administrative, secretary/receptionist, baking/mortgage, professional environment, or high-volume retail.

Skills

• Customer service
• Data entry
• Inbound and outbound calls
• Call center operations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)