MSR JAX

About the Role

Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. Provide information regarding the client's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members of additional products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

• Handle inbound and outbound calls in a high-volume contact center environment.
• Perform data entry and transactional functions for various financial accounts (savings, checking, consumer loans, credit cards, IRAs, etc.).
• Demonstrate product knowledge and active listening to address member inquiries effectively.
• Identify and recommend additional products and services to meet member needs.

Requirements

• Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment.
• Entry-level candidates are welcome to apply.

Skills

• Customer service
• Data entry
• Inbound and outbound calls
• Call center operations

Pay

The pay range for this position is $20.75 - $20.75 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life and AD&D for employees and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

Schedule

This is a hybrid position based in Jacksonville, FL, within a 24/7 contact center operation.

This is a Contract to Hire position with an anticipated closing date of July 31, 2026.