MSP Team Lead
SWK Technologies, Inc. · Washington, DC · 4 wk ago
Information TechnologyFull-time
About the role
This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.
Responsibilities
- Lead a team of IT professionals
- Manage client communications
- Drive process improvements
- Foster a positive team culture
- Uphold best practices in customer support
Qualifications
- Experience supporting Microsoft 365
- Strong knowledge of Azure, InTune, EntraID
- Experience with ticketing systems, specifically Halo PSA
- Troubleshooting printers and related hardware
- Strong written and verbal communication skills
- Proven leadership and IT support experience
Requirements
- Proven experience in a customer support management role within a technology or software organization
- Strong leadership skills with the ability to motivate and manage a team effectively
- Experience with support ticketing systems and CRM tools
- Able to learn new processes quickly and identify areas of improvement
- Clear, articulate and concise communications both written and verbal
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retailment Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home