MSP Project Manager

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the role

We are seeking a Project Manager to lead multiple technical project implementations within one of our operating companies, located in Phoenix, AZ. As the Project Manager, you will drive projects from inception to complete closure while working directly with internal resources and clients. Duties include planning, resource allocation, oversight, and project documentation.

Responsibilities

• Coordinate and complete multiple, concurrent projects, performing tasks such as defining scope, planning, facilitating meetings, setting deadlines, assigning responsibilities, and monitoring, summarizing, and communicating project progress.
• Direct cross-functional team members to ensure completion of all deliverables, project objectives, process milestones, and quality measures on time and on budget.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Create detailed project plans to track progress, including milestones, resource allocations, and timeframes.
• Manage relationships with clients and stakeholders throughout the project management lifecycle.
• Maintain communication records of issues, problems, and remedial actions taken.
• Provide project reports and data to managers and customers as needed.
• Occasional after-hours work may be required for implementations, post-production coordination, and other project-driven events.

Qualifications

• Proven record of successfully managing a wide variety of technology infrastructure, deployment, and/or data center projects.
• Associate or Bachelor’s degree in a technical field, or a combination of relevant certifications and experience.
• Infrastructure and application support experience using ConnectWise or other ticketing, incident management, and Microsoft Project or similar project management systems.
• Knowledge and support experience with common productivity applications.
• Basic knowledge of computer hardware, including PCs, phones, and network equipment.
• Excellent client-facing and internal written and verbal communication skills.
• Solid organizational skills, including attention to detail and multi-tasking capability.
• Demonstrated experience guiding a technical support team.
• Previous MSP Project Management experience is helpful.

Pay

Base compensation of $90,000–$110,000.

Schedule

This role operates on a hybrid basis out of Phoenix, AZ.