MSB Sales Associate TFM
About the role
At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. It's more than that—it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, working alongside talented colleagues while making a difference in our communities.
The MSB Sales Associate promotes Tony's MSB products and services through excellent customer service, ensuring compliance with all regulations, operational procedures, and policies. The main responsibility is to profitably grow sales of MSB products and services.
Responsibilities
- Welcome MSB customers, guide them through products, answer questions, and ensure a pleasant experience.
- Follow training manuals and standard operating procedures (SOPs) for core department processes.
- Maintain up-to-date AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) certifications.
- Recommend related products to increase customer options and enrich their relationship with Cardenas.
- Conduct and register transactions in the POS system.
- Be accountable for sales, cash, and transactions recorded on your behalf.
- Promote all financial services offered to every customer visiting the store.
- Comply with the Company’s manual of policies and procedures, Bank Secrecy Act, Anti-Money Laundering Regulations, and the Company’s transmitters' business partners.
- Successfully pass an exam on anti-money laundering compliance training with the Company’s designated third-party provider.
- Attend all AML training assigned by the compliance team.
- Maintain the working area and equipment in optimal conditions; report needed maintenance and repairs.
- Operate a computer and process financial transactions effectively.
- Understand how to operate assigned office equipment.
- Ensure the safekeeping of cash from all financial transactions.
- Provide the highest level of customer service to all customers.
- Inventory services under custody.
- Keep the supervisor informed of any events requiring their intervention.
- Perform other work-related duties as assigned.
Requirements
- Proven track record of providing excellent results, persistence, and perseverance.
- Proactive and self-directed actions.
- Dedicated to meeting the expectations of internal and external customers.
- Demonstrates care, compassion, and empathy for people.
- Able to build and maintain positive team relationships; relates well to diverse people and is approachable.
- Excellent communication skills.
- Knowledgeable in computer navigation and software.
- Attentive, friendly, and able to work under little or no supervision.
- Ability to work under pressure in a fast-paced, constantly evolving environment; excellent multi-tasking skills.
- Willingness to cover a flexible work schedule.
- Ability to handle confidential information.
Qualifications
- High School Diploma.
- Bilingual: Spanish and English.
- Desired but not required: Sales experience, cash handling experience, financial services experience.
Physical Demands and Work Conditions
The physical demands and work conditions below represent those required to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
- Regularly required to sit, stand, and use hands to handle objects, tools, or controls.
- Successful performance requires vision abilities that include close vision and the ability to adjust focus.
- The work environment is typical of an office setting.
Pay
Hourly wage range: $15.00–$20.03. Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training.
Benefits
- Competitive medical, dental, and vision benefits.
- Supplemental benefits.
- 401k plan with a safe harbor match.