MSAT Senior Engineer, Single Use Technology Expert

Responsibilities

• Rely on expertise in bioprocessing using single-use technologies (SUT) to ensure the success of North America-based customers implementing Mobius single-use portfolio.
• Support customers in proper handling, storage, and transport of SUT during site visits or virtually.
• Develop, update, and deliver hands-on customer trainings explaining best practices for using SUT.
• Partner with technical service and quality teams to help troubleshoot, manage, and resolve customer complaints and follow up actions.
• Drive thought leadership activities including publications or briefs, conference presentations, and participation in industry working groups.
• Collaborate with commercial, quality, applications, and product management teams to provide “voice of customer” feedback to product and marketing teams.
• Drive customer success through collaboration with cross-functional teams.

Requirements

• Minimum qualifications: Bachelor’s Degree in chemical engineering or biotechnology discipline and 5+ years of bioprocess industry experience, 5+ years of hands-on experience with SUT in designing, implementing, troubleshooting, and driving quality investigation outcomes.
• Preferred qualifications: Experience leading SU quality investigations to satisfactory resolution, hands-on practice designing, operating, and troubleshooting filtration processes in biopharmaceutical operations using single-use filtration assemblies, strong verbal and written communication skills, ability to independently present data and lead fact-finding discussions with diverse end-user groups, dependable, self-motivated, and able to thrive in an autonomous working environment.

Qualifications

• Experience with Mobius single-use products including but not limited to: Mixers, tubing and filtration assemblies, 2D/3D storage bags, final filling assemblies, and single-use system (SUS) assemblies.

Skills

• Expertise in bioprocessing using single-use technologies (SUT).
• Strong communication skills, both verbal and written.
• Ability to lead fact-finding discussions with diverse end-user groups.
• Experience in troubleshooting and resolving customer complaints.
• Experience in presenting data and leading discussions.

Benefits

• Health insurance
• Paid time off (PTO)
• Retirement contributions