MS Teams UC Architect

Responsibilities

• Design & Engineering: Architect and troubleshoot enterprise-grade PSTN connectivity solutions using Direct Routing.
• Automation & PowerShell: Develop and maintain PowerShell scripts for bulk provisioning of voice users, assigning Voice Routing Policies, and automating tenant-level voice configurations.
• Performance Monitoring: Proactively analyze telemetry data using the Teams Call Quality Dashboard (CQD) and Call Analytics to identify and remediate site-specific network trends before and after they impact users.
• SBC Management: Interact as the primary interface to engineers managing Session Border Controllers (SBCs) (e.g., AudioCodes, Ribbon, or Oracle), for implementation and troubleshooting.
• SIP Signaling & Protocol Analysis: Perform deep-packet inspection of SIP signaling and media streams to resolve complex interoperability issues between Teams and legacy PBX systems.
• Emergency Services (E911): Design and maintain Dynamic Emergency Calling (E911) policies, ensuring location-based routing is compliant with Kari’s Law and Ray Baum’s Act.
• Architectural Strategy & Design: Lead the design and high-level architecture of global MS Teams UC solutions, including Direct Routing and complex PSTN integrations.
• Advanced Feature Management: Design and optimize enterprise-grade telephony workflows, including complex call queues, IVR/Auto-Attendants, and omnichannel integration.
• Ecosystem Management: Oversee the lifecycle management of Teams-certified devices focused on Poly CCX models and meeting room solutions (MTR), ensuring standardized firmware and security configurations.
• Project Governance: Define project technical standards and success criteria; oversee risk assessments to ensure business continuity during migrations.
• Tier 4 Escalation: Serve as the final authority for "unsolvable" issues regarding call quality, SIP signaling, and network latency; lead Root Cause Analysis (RCA) for major outages.
• Infrastructure Synergy: Provide expert oversight of the integration between Active Directory, Azure/Entra ID, and legacy telephony systems.
• Compliance & Data Integrity: Define and monitor standards for call recording systems and log collection to ensure regulatory compliance and performance auditing.
• Knowledge Leadership: Develop and maintain the "Gold Standard" technical documentation library; mentor IT staff to elevate the organization's overall technical maturity.

Requirements

• Bachelor's degree (BS/BA) or equivalent work experience
• Minimum of 4 years’ experience in MS Teams implementations and Operations
• Solid understanding of Excel functions and formulas at an intermediate level
• Must be willing to work at customer site in Baltimore, MD
• Experience working with LECS (Local Exchange Carrier System)
• Knowledge of wireline telecom circuits and services
• Willingness to independently work on a project and have initiative to communicate internally and externally
• Detail-oriented with strong analytical skills
• Problem solver with entrepreneurial attitude
• Ability to navigate basic computer systems and work in Microsoft Excel at mid-level
• VoIP Mastery: Expert-level knowledge of SIP signaling, codecs, and telecommunications protocols within a global enterprise environment
• Microsoft Stack Authority: Deep technical expertise in the Microsoft 365 tenant architecture, specifically regarding Teams Phone System, PowerShell automation, and Direct Routing
• Diagnostics Precision: Mastery of advanced diagnostic tools (e.g., Wireshark, CQD, Call Quality Dashboard, and Ribbon/Audiocodes Syslog viewers) to resolve complex jitter, latency, and routing issues
• Strategic Documentation: Proven ability to translate complex technical architectures into clear, executable design documents and executive-level summaries
• Integration Expertise: Extensive experience bridging the gap between legacy PBX/VoIP systems and modern cloud-based UC solutions
• Consultative Communication: Ability to influence stakeholders and explain technical risks in business terms