MS System Center Configuration Manager (SCCM) Engineer/Administrator

About the role

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing software solutions using SCCM. Your expertise will ensure high-quality, efficient support to clients while actively contributing to development and operational excellence. This position is key to ensuring timely delivery and adherence to quality standards in a dynamic work environment.

Responsibilities

• Maintain and enhance existing SCCM features by troubleshooting bugs and resolving ad-hoc requests, ensuring alignment with business and client requirements.
• Provide client support by analyzing data, resolving tickets, and monitoring client needs to ensure timely delivery of tasks while adhering to defined quality standards.
• Create and enhance documentation for CMMI and client requirements, streamlining processes and ensuring compliance with operational guidelines.
• Offer technical guidance and mentorship to junior developers in SCCM practices to enhance team capabilities and deliverables.

Requirements

• Strong understanding of SCCM for application deployment and management.
• Familiarity with troubleshooting and resolving issues in a support environment.
• Good knowledge of documentation standards (CMMI) and client requirement specifications.
• Experience in client support activities and ticket resolution processes.

Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate (optional but valuable).
• ITIL Foundation Certification (optional but valuable).