MS Functional Support Analyst (ERP)

About the role

This position involves providing functional support to managed services customers for Oracle EBS and Fusion across Financials, Procurement, and Projects. The role is predominantly remote, though it may involve occasional visits to internal offices and client sites.

Responsibilities

• End-to-end support of Oracle customers through Incident, Problem, and Change management.
• Handle ad hoc project requirements, including providing estimates and implementing changes.
• Provide timely advice and guidance to customers verbally or in writing, according to defined SLAs.
• Take the lead on individual service improvement initiatives identified by the Team Lead/Team and ensure their delivery.
• Proactively analyze and identify repeating issues and problems to fix them, provide workarounds, and/or create knowledge documents in line with problem management practices.
• Identify and contribute to the continuous improvement of Standard Operating Procedures and Support Documentation.
• Provide technical input to client reviews.
• Maintain and develop technical knowledge and skills.
• Assist in functional pre-sales and support transitions.
• Provide 24x7 support for critical incidents via shift rotation.
• Evaluate and promote new technologies and enhancements.

Requirements

• 4-6 years of experience supporting Financials, Procurement, and Projects within Oracle Fusion (hands-on experience supporting Oracle EBS is desirable).
• Excellent communication and customer engagement skills.
• Experience working in a managed services team.
• Functional understanding and exposure to areas such as Human Resources and Payroll, as well as writing SQL queries.
• ITIL awareness and experience.
• Certified by Oracle in Fusion for Financials and Projects.