MRC Systems Assistant

About the role

Maintain high standards of customer service and technical support. Troubleshoot and resolve complex issues. Provide guidance and training to less experienced team members.

Responsibilities

• Troubleshoot and resolve complex technical issues
• Provide guidance and training to less experienced team members
• Maintain high standards of customer service
• Document solutions and best practices for future reference

Requirements

• Bachelor’s degree in Computer Science or related field
• Minimum 3 years of relevant experience in IT support or customer service
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Qualifications

• Proficient in troubleshooting software and hardware issues
• Familiarity with network administration and security protocols
• Experience with ticketing systems and CRM tools
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency in Windows/Linux operating systems
• Knowledge of common networking technologies and protocols
• Experience with Microsoft Office Suite
• Strong organizational and time management skills

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time
• Monday through Friday, 9:00 AM - 5:00 PM