Mountain Sports Ministar Supervisor

Job Summary

Ministars is Killington’s premier ski and ride program for young children (ages 4–6), designed to create learning in a fun and safe environment for all ability levels. This full-day experience combines small-group, play-based instruction with plenty of time on-snow, allowing kids to progress at their own pace in a supportive environment. With a low student-to-instructor ratio, personalized attention, and a mix of on-snow exploration and indoor activities, Ministars helps young guests develop fundamental skills, independence, and a love for skiing and snowboarding—all while having a great day on the slopes.

Summary of Key Responsibilities

• Oversee daily Ministar operations including staff assignments, product delivery, and guest service.
• Supervise and support Ministar instructors, ensuring consistent delivery of high-quality, customized instruction.
• Cookordinate daily lineups and Ministar lesson allocations in real-time to match instructor skillsets with guest needs.
• Work closely with the Food and Beverage Department to ensure quality lunch experience.
• Assist in tracking and analyzing Ministar lesson inventory and recommending adjustments to maximize revenue.
• Respond to guest inquiries, feedback, and issues in a timely and professional manner.
• Conduct on-hill quality control by observing lessons and coaching instructors on teaching effectiveness.
• Develop and deliver on-snow and indoor training specific to Ministar lesson service standards and best practices.
• Contribute to staffing plans, including onboarding, scheduling, and performance feedback for Ministar lesson instructors as well as junior instructors.
• Collaborate with supervisors and managers across departments to align on staffing, terrain use, and guest service expectations.
• Maintain accurate records of guest interactions, lesson outcomes, and instructor performance.
• Support a high-end guest experience and act as a brand ambassador for Killington Resort.
• Perform additional duties as assigned.

Qualifications

• Basic Qualifications:
• Bachelor’s degree in appropriate field
• 2 to 4 years of relevant experience in Mountain Sports instruction and/or coaching
• OR a combination of education and experience from which comparable knowledge and Snow Sports skills are acquired.
• Required Knowledge, Skills, and Abilities:
• Advanced snow skiing/snowboarding and mountain bike ability and technical knowledge in the field
• Ability to teach others how to teach, and ability to evaluate student levels and potentials
• Physical ability to work outdoors in all weather conditions
• Physical ability to lift up to 50 lbs.
• Good planning, administrative, and supervisory skills, supervisory/management training or experience required
• Ability to deal effectively with customers and parents, as well as other company personnel

Benefits

Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.