Mountain Camp Cafe Lead Supervisor

About the role

Lead and oversee all operations of the Mountain Camp Café, guiding the team with strong leadership that builds a culture of quality, teamwork, and accountability. Set the tone for hospitality and ensure the café delivers exceptional service and guest experiences. Interviewing begins late October/early November. Training begins mid November.

Responsibilities

• Supervise, train, and manage Employees on assigned shifts.
• Ensure compliance with all rules, regulations, and procedures.
• Accurately document incidents involving guests or Employees.
• Inspect Employee uniforms, cleanliness, and identification.
• Conduct daily line-ups and communicate new procedures.
• Maintain a safe work environment and promote teamwork.
• Provide courteous service to vendors, guests, and Employees.
• Handle guest inquiries, complaints, and initiate service recovery.
• Order and serve food and beverages, ensuring quality.
• Manage payment transactions and maintain knowledge of the Point of Sale system.
• Perform side work, bus tables, and reset them promptly.
• Stay informed about resort events and hours of operation.
• Submit orders to vendors regularly, routinely check inventory & ensure costs are managed.
• PRODUCT QUALITY: Consistently prepare beverages to company standards; adhere to recipes and maintain top product presentation; educate guests on products and services.
• ALCOHOLIC BEVERAGES: Understand and comply with all laws regarding alcohol service; serve alcohol responsibly and communicate beverage knowledge to guests; complete paperwork for bar transfers and inventory; train, and manage Employee performance, ensuring compliance with company policies.
• Other Duties: Clean and maintain work areas, keeping them in good repair; stock supplies and maintain a safe, sanitary workplace.
• Supervisory Responsibilities: Interview, hire, train, and manage staff performance; handle employee issues, including discipline and recognition; complete related paperwork and submit it to HR promptly.
• WORK ENVIRONMENT: Regular exposure to wet/humid conditions and occasional loud noise; exposure to fumes and airborne particles.

Qualifications

• High school diploma or GED.
• 1 year of related experience or equivalent education/experience.
• Obtain valid food handler's permit and Tips & Sips alcohol permit within 30 days of hire.
• Pass UDABC background check and submit fingerprints for liquor license.
• Must have a clean and clear driving record and be capable of operating a Sundance vehicle.
• Must be 21 years or older.
• Able to lift 25 lbs regularly and 50 lbs occasionally.
• Able to stand, walk, and perform physical tasks.

Benefits

• Employee discounts on dining and resort amenities.
• Training and development for career growth.
• Supportive team environment.
• Season Pass.

Pay

$21.00 per hour. FLSA Status: Non-Exempt/Hourly.

Schedule

Full-time seasonal position with variable AM/PM shifts, Sunday through Saturday, including weekends and holidays.