MOTOR VEHICLE SUPERVISOR

About the role

Supervises personnel and directs the operations of the Motor Vehicle division of the County Tax Assessor-Collection in the absence of the manager. Incumbent directs operations in the areas of registration renewals, motor vehicle title transfers, sub-contractor sites, and dealer sub-contract sites.

Responsibilities

• Supervises Motor Vehicle front line staff.
• Maintains personnel records, monitors productivity, reports attendance, and audits work.
• Opens and closes Motor Vehicle cash register and balances registers at the end of the day; may prepare Motor Vehicle bank deposits.
• Assists customers by mail, telephone, and in person; assists staff with customers and/or technical problems.
• Issues controlled supplies; checks receipts and finished work daily; keeps detailed inventory records and conducts audits for accuracy.
• Assumes the Manager’s duties in his/her absence.
• Resolves high level Motor Vehicle problems; researches Motor Vehicle questions and provides appropriate response.
• Provides first level supervision of staff; coordinates assignments and resolves staffing issues with Managers.
• Recommends updates to procedures and documentation.
• Trains new employees or employees new to an assignment.
• Complies reports for management; may balance subordinate funds and transactions on a daily basis.
• Will be required to rotate responsibilities on a routine basis.
• Evaluates subordinate performance; recommends training and discipline as appropriate.
• May participate in the hiring of new employees.
• Performs all other related duties as assigned.

Requirements

• High School diploma or equivalent.
• Five (5) years office or retail experience is required, three (3) of which must be motor vehicle experience with the Texas Department of Motor Vehicles (TxDMV) Registration and Title System (RTS), TxDMV’s webDEALER, or another state’s motor vehicle system.
• Must know all phases of motor vehicle registration, titles, regulations, and laws.
• Knowledge of Property Tax Laws and Rules.
• Aptitude for basic math and knowledge of office equipment operation.
• Experience dealing with the public.

Physical Demands and Work Environment

While performing the duties of this position, the incumbent is regularly required to sit, stand, lift, transport, stoop, grasp, climb, walk and bend.

Benefits

• Group health plans for medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Life and long-term disability insurance.
• Flexible spending accounts for health care and dependent care reimbursements.
• Retirement benefits through the Texas County & District Retirement System (TCDRS) and a retirement savings program (Deferred Compensation).
• 13 paid holidays.
• Wellness Program.