Motor Vehicle Specialist II

Full-time position in the Clerk and Recorder's Department supporting daily operations of the motor vehicle division.

About the role

This position processes complex motor vehicle transactions while providing exceptional customer service to the public. The incumbent serves as a knowledgeable resource regarding motor vehicle regulations and procedures for both customers and colleagues, performs technical and customer service work related to motor vehicle title and registration processes, and requires comprehensive knowledge of Colorado Department of Motor Vehicle (DMV) rules, regulations, and procedures. The role involves direct customer interaction, complex problem-solving, and the ability to independently handle all types of motor vehicle transactions.

Responsibilities

• Complete required State Certifications and continued education classes to access state web-based operating systems.
• Act as an agent of the State of Colorado, working closely with the Department of Revenue to research, identify, and resolve title/registration transaction issues.
• Maintain confidentiality and awareness of federal, state, and local laws, rules, and regulations pertaining to assigned State, City, and County operations.
• Work directly with the recording department to ensure State transactions are transferred to County records.
• Interact daily with other Department of Revenue entities including: Taxation, NIC, Colorado Interactive, NMVTIS, Air Care Colorado, E-470, State of Colorado Dealer Investigations Unit, the Address Confidentiality Program, all state-appointed third-party vendors, and fellow City and County organizations.
• Serve in a mentoring role for the Motor Vehicle Specialist I, assisting with training and interpretation of motor vehicle laws, rules, regulations, and Broomfield’s policies and procedures.
• Support employees and provide feedback to the Motor Vehicle Lead and Manager through consistent communication and detailed documentation to assist with peer development.
• Reconcile daily balancing, submit financial deposit to CCOB Revenue, and prepare daily MV reports for CCOB Finance review.
• Monitor, order, and distribute inventory for the office.
• Assist in reconciliation of invoices, refunds, and NSF processing.
• Participate in the hiring and onboarding of new employees.
• Provide leadership and direction in developing the team and supporting plans, strategies, and activities to ensure the successful implementation of the overall Motor Vehicle Division in the absence of the Lead Motor Vehicle Specialist and Motor Vehicle Manager.
• Assist Broomfield residents and businesses via phone, mail, email, or in person regarding ownership account review, title work auditing, and general communication addressing policies and procedures.
• Process check, cash, credit card, escrow, and electronic check payments utilizing the cash tendering system.
• Reconcile cash, check, and credit card payments at close of business.
• Prepare concise and accurate correspondence to dealers, financial institutions, residents, and City and County officials.
• Assist with office closing procedures, including securing inventory and legal documentation, and ensuring organization and cleanliness of work areas.
• Competently operate State of Colorado web-based operating systems.
• Work cross-departmentally within CCOB.
• Conduct the following types of transactions:
  • Temporary registrations
  • Title transfers
  • Emissions extensions
  • Leases and Lease Buyouts
  • License plate renewals
  • Disability placards
  • New registrations
  • Special mobile machinery
  • Refinancing
  • Manufactured homes
  • Salvage titles
  • Bonds

Requirements

• High School Diploma or GED.
• Obtain DRIVES Compliance Certification within one week from the date of hire and maintain the certification.
• Two years of experience in Motor Vehicle.
• One year of experience in a clerical or customer service field or in the performance of similar duties and responsibilities preferred.

Working Conditions

• Regular, predictable attendance required.
• In-person customer/client/team meetings required.
• Physical demands described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently).
• Required to move about office/facilities.
• Required to lift, carry, push, pull, or otherwise move objects.
• Tasks require use of a computer for several hours.
• The noise level in the environment is moderate.

Benefits

• Salary Range: $25.21–$34.11/hour.
• Free Recreation Center Pass (Gym & Pool).
• 14 days annual leave + 80 hours sick leave + 12 holidays per year.
• 6% employer retirement match.
• Excellent benefits including medical, dental, and vision.
• Wellness discounts on medical premiums.