Motion Automation Intelligence- Customer Service Representative II
Motion · Danvers, MA · 3 wk ago
On-siteCustomer Service$24.34–$30.43/hrFull-time
Job Duties
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders.
- May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- May handle customer returns.
- May support specific customer(s).
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- Performs other duties as assigned.
- Responds to customer inquiries regarding products, provides quotes, and handles order entry.
Requirements
- Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Qualifications
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
Skills
- Excellent communication skills.
- Strong negotiation skills.
- Basic product knowledge.
Benefits
- Includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Pay
$24.34 - $30.43
Schedule
N/A
Benefits
- Includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.