Mortgage System Analyst (Encompass)

Essential Duties and Responsibilities

• Support the deployment of approved system change requests and enhancements to Encompass system functionality.
• Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Maintain users, roles, profiles, security settings, and loan access settings.
• Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
• Maintain loan setup settings as applicable to ongoing business needs.
• Create and maintain report library and build custom reports as necessary for business groups.
• Create custom fields, documents, and data entry forms.
• Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption of the program.
• Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
• Assist with system training initiatives.
• Gather end-user feedback regarding service and addresses issues.
• Ensure all support requests are processed timely and accurately, providing tier two support to various user groups.
• Provide additional training as needed.

Qualifications

• Minimum 5+ years’ mortgage banking industry experience.
• Minimum 5+ years’ experience as an LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking LOS.
• Bachelor's degree in a related Business or Computer Sciences discipline or 5 years equivalent work experience.
• Experience with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
• Experience with Microsoft Visual Basic/VB.Net syntax.
• Advanced MS Excel experience preferred.
• SQL experience with databases and query logic preferred.