Mortgage Quality Assurance Auditor - Remote, NC & SC

About the Role

This position ensures mortgage loan data is accurate and compliant with Fair Lending laws. The role involves reviewing loan applications and files for data required by the Home Mortgage Disclosure Act (HMDA), preparing or validating reports, and assisting with internal and external audits. It also includes researching and validating department records in response to client requests, audits, or management needs.

Responsibilities

• Reviews data for accuracy and provides letters on all declined loans within required regulatory time frames.
• Analyzes data utilized in mortgage loan applications for Fair Lending data accuracy.
• Researches and responds to HMDA and Fair Lending reviews.
• Researches and prepares various reports of data pertaining to Fair Lending laws to validate accuracy and compliance for management, auditors, and legal purposes.
• Researches Quality Control deficiencies and provides written responses or rebuttals.
• Prepares reporting and documentation for senior management.
• Responds to applicant requests for specific reasons for denial.
• Handles pipeline management of all non-closed loans, including upload to department systems.
• Verifies upfront fees paid on applications, and charges for credit reports and appraisals on all non-closed loans to validate refunds to customers for unused fees.
• May assist in training new mortgage operations and sales associates on compliance guidelines, requirements, and processes.
• Assists with preparing files for audits by internal and outside auditors.
• Maintains compliance checklists for use when reviewing loan files and updates as necessary.
• Assists associates with compliance questions and issues, including researching answers with the Compliance Department and regulatory agency websites.

Requirements

• Bachelor's Degree and 1 year of experience in Financial Services OR High School Diploma or GED and 5 years of experience in Financial Services.

Benefits

First Citizens Bank offers a competitive and thoughtfully designed benefits program to meet the needs of associates. More information can be found at https://jobs.firstcitizens.com/benefits.