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Jobs · Marketing · North Carolina

Mortgage Production Associate - Bilingual

Cornerstone Capital Bank · Fayetteville, NC · 2 wk ago
MarketingFull-time

About the role

We are seeking a Licensed Production Associate to join our team at Cornerstone Home Lending. This position plays a crucial role in ensuring timely closings and exceptional customer service.

Responsibilities

  • Provide a warm welcome to Realtors and Clients
  • Maintain workflow to ensure timely closings
  • Monitor and manage workflow to ensure timely closings
  • Maintain product knowledge and stay up-to-date on changes to market conditions
  • Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
  • Request and follow up on required documentation from our clients
  • Disclose and submit loans to the Operations Department – lots of attention to detail
  • Perform basic income calculations
  • Provide extraordinary customer service to both internal and external customers
  • Meet goals regarding time frames - we always close our clients on time
  • Plan and set up lunch-ins, meetings, etc.
  • Market, service, and promote the Company’s loan products

Requirements

  • Strong time management skills
  • Good work ethic
  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Strong computer and technology-related skills
  • Extremely organized
  • Computer savvy and strong ability to pick up quickly on new systems
  • Ability to follow up with multiple prospects daily
  • Strong organizational, problem-solving, and analytical skills
  • CRM/Salesforce experience and knowledge of working within a database are a plus
  • Professional demeanor
  • Self-motivated
  • NMLS license (preferred)

Qualifications

Success in this job relies on your time management skills, organization, and positive attitude. Excellent customer service skills, strong written and verbal communication skills, and strong computer and technology-related skills are essential. Must be extremely organized and able to follow up with multiple prospects daily. Strong organizational, problem-solving, and analytical skills are also required. CRM/Salesforce experience and knowledge of working within a database are a plus. A professional demeanor and self-motivation are necessary, along with a NMLS license (preferred).

Skills

Time management, organization, excellent customer service, strong written and verbal communication, computer and technology-related skills, attention to detail, enthusiasm, attention to detail, servant's heart, technical competence, and drive.

Benefits

  • Competitive salary
  • Medical, Dental, Vision coverage
  • Accidental Death, Long-Term Disability, Short-Term Disability coverage
  • FSA, HSA
  • 401K
  • Basic Life, Voluntary Life coverage
  • Paid Parental Leave

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the business and the client base.

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