Mortgage Production Associate

What You'll Do

• Welcome new clients with professionalism, responsiveness, and exceptional customer service.
• Review loan applications for completeness and accuracy.
• Assist clients with completing mortgage applications and ensuring accurate borrower information.
• Collect and organize upfront documentation, including income, asset, employment, and credit documentation.
• Perform preliminary income calculations.
• Analyze borrower income, assets, and documentation to identify potential issues before submission to processing.
• Review borrower scenarios for guideline eligibility.
• Run Automated Underwriting System (AUS) findings.
• Maintain working knowledge of mortgage products, underwriting guidelines, and lending requirements.
• Prepare and issue initial loan disclosures.
• Review fees for accuracy.
• Prepare and submit complete, well-organized loan packages to the Processing Department.
• Coordinate with processors, underwriters, escrow, title companies, insurance agents, and clients.
• Participate in regular pipeline meetings.
• Monitor loan milestones to help ensure on-time closings.
• Respond promptly to clients and referral partners.
• Set clear expectations throughout the loan process.
• Create confidence during what can often be a stressful transaction.
• Help ensure every client experiences an on-time closing.

What You'll Need To Be Successful

• Exceptional customer service and communication skills.
• Highly organized with excellent time management.
• Strong attention to detail and analytical thinking.
• Ability to prioritize multiple loan files in a fast-paced environment.
• Experience reviewing borrower income, assets, and loan documentation.
• Working knowledge of mortgage guidelines and loan products.
• Experience running Automated Underwriting Systems (DU/LPA preferred).
• Strong computer and technology skills with the ability to quickly learn new systems.
• Experience working within a mortgage loan origination system and CRM is preferred.
• Mortgage Coach experience is a plus.
• NMLS license preferred.

Who You'll Be Working With

You'll be joining a collaborative team of four established Loan Officers who genuinely enjoy working together and supporting one another. We value proactive communication, continuous improvement, and creating a smooth, stress-free experience for every client. This is an excellent opportunity for someone who enjoys mortgage operations and wants to continue growing their technical knowledge of loan products, underwriting guidelines, income analysis, and the mortgage process while working alongside experienced Loan Officers.

The Ideal Candidate

You're the kind of person who brings order to complexity. You're naturally organized, proactive, and detail-oriented, but you also understand that mortgage lending is a people business. You enjoy solving problems before they become problems, communicate clearly and professionally, and take pride in creating a seamless experience for both clients and teammates. You don't wait to be asked—you anticipate what's needed, follow through on commitments, and genuinely enjoy helping others succeed. If you're looking for a role where your technical skills, organization, and commitment to exceptional service truly make an impact, you'll thrive as part of our team.

What We Offer

• Competitive salary
• Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401(k), Basic Life, Voluntary Life, Paid Parental Leave
• Opportunity for a performance-based bonus based on position and department
• Opportunity to continue developing your knowledge, expand your skills, and grow your career alongside an experienced and supportive team