Mortgage Production Associate

About the role

We are seeking a Licensed Production Associate to join our dynamic team at Cornerstone Home Lending. This position plays a crucial role in ensuring timely closings and exceptional customer service.

Responsibilities

• Provide a warm welcome to Realtors and Clients
• Maintain workflow to ensure timely closings
• Maintain product knowledge and stay updated on market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Perform basic income calculations
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products

Requirements

• Strong time management skills
• Good work ethic
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong computer and technology-related skills
• Extremely organized
• Computer savvy and quick to learn new systems
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills
• CRM/Salesforce experience and knowledge of working within a database
• Professional demeanor
• Self-motivated
• NMLS license (preferred)

Qualifications

To be successful in this role, you should have:

• A high school diploma or equivalent
• Experience in a similar role preferred
• Knowledge of mortgage lending processes
• Experience with Microsoft Office Suite

Skills

Skills that would be beneficial include:

• DU experience
• Customer service training
• CRM/Salesforce experience

Benefits

We offer a comprehensive benefits package including:

• Medical, Dental, Vision insurance
• Accidental Death, Long-Term Disability, Short-Term Disability coverage
• FSA, HSA options
• 401K plan
• Basic Life, Voluntary Life insurance
• Paid Parental Leave
• Performance-based bonus opportunities

Pay

The salary range for this position is $XX-$YY, depending on experience and qualifications.

Schedule

This is a full-time position with standard business hours.