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Jobs · Customer Service · Indiana

Mortgage Origination - Customer Service Representative

Leidos · Indianapolis, IN · 1 mo ago
On-siteCustomer Service$20–$22/hrFull-time

About the role

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Responsibilities

  • Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
  • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.

Requirements

  • The ability to navigate multiple computer systems and applications and utilize search tools.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Qualifications

  • A high school diploma or General Educational Development (GED) certificate.
  • A minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
  • A minimum of 1 year of contact center experience or telephone customer service experience.

Preferred Qualifications

  • FHA Knowledge/background.
  • Contact Center experience (Omnichannel).

Benefits

Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. Immediate and ongoing training to support your success. Discounted Leidos stock purchase and other Employee Discounts. Company-wide career mobility. Company-sponsored Public Trust eligibility upon hire. Voluntary overtime may be available based on business needs. Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year. 11 paid holidays per year.

Pay

$20-$22 per hour.

Schedule

Monday - Friday schedule with no weekend work.

Benefits

Includes competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

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