Mortgage Loan Specialist

About the role

Experienced Mortgage Loan Specialist responsible for the full real estate loan process across all delivery channels. MLSs should have a solid understanding of the entire real estate loan cycle and servicing functions.

Responsibilities

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
• Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability/authority to extend credit or deny for real estate loan products within assigned tiered approval lending limits.
• Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
• Seek guidance for complex lending situations and approval authority from a Sr MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
• Assist membership with servicing of existing mortgage and home equity loans.
• Collaborate with RELO VP/SVP on training and loan approvals.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions.
• Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration and assist members with real estate loan closings.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Work with lending contact center to provide assistance with mortgage lending calls when needed.
• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks assigned by management.

Requirements

• Must have high school diploma or GED equivalent.
• Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Successful completion of Real Estate Lending (RELP) courses and subsequent exam is required before moving to this role.
• Additional Modules Required: Wires, Credit Cards, ESTATE Basics, Financial Advisory Services (FAS) Overview, Life Stages & Events.
• Has demonstrated proficiency in all aspects of the Associate MLS role.
• Minimum of 2 years’ mortgage lending experience strongly preferred.
• Minimum tier 2 lending limits assigned.
• Demonstrated proficiency at current lending approval authority.
• Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written.
• Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
• Must have strong networking and relationship development skills.
• Makes lending decisions consistent with SECU loan policies.
• Has or is eligible to be registered as an active MLO with the NMLS.
• Must be organized and meticulous.
• Must be willing to engage in ongoing training and professional development.
• Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
• Completes all required quarterly training courses & other training assigned by management.
• Consistently demonstrates SECU’s Core Values.
• Recommendation of VP/SVP and RELO VP/SVP required for advancement to this level.
• Must be able to speak and write English fluently.
• Understand and be dedicated to the Credit Union philosophy and work ethic.
• Adhere to the work schedule and attendance policies established by the Credit Union.
• Completes the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.