Mortgage Loan Sales

Position Overview

This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsibilities include building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities (Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality). The role is responsible for meeting or exceeding personal production and strategic activity goals.

Primary Responsibilities

• Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.
• Counsels customers on lending options and solutions to meet their needs.
• Supports and facilitates key banking partnerships.
• Provides excellent service and supports an outstanding customer mortgage experience.
• Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance-related expectations.
• Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner.
• Assists with recruiting and hiring of support team members as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• Compliance with regulatory laws and company procedures is a required component of this position.

Requirements

• Minimum Level of Education Required: High School or GED
• Minimum # of Years of Job-Related Experience Required: 3

Skills

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word – Basic Level
• MS Excel – Basic Level
• MS PowerPoint – Basic Level
• BS or BA degree preferred
• Must possess a Nationwide Mortgage Licensing System and Registry identifier
• Experience with Easylender, Uni-form, and Genesis