Mortgage Loan Originator

About the Role

Responsible for creating better lives and futures for the people and communities we proudly serve. Manages customer relationships at assigned banking centers, increases the mortgage loan portfolio, develops business contacts, and attracts mortgage customers.

Responsibilities

• Conducts self according to the UNIFIED Way.
• Attracts new mortgage loan applications by developing relationships with the real estate community and making sales calls to prospective customers.
• Develops a networking strategy to identify prospects and implements a call strategy to contact them.
• Creates convenience by promptly answering customer calls and meeting with customers at times convenient for them, including outside normal business hours.
• Expands customer relationships by proactively reviewing customer needs, making recommendations, and providing mortgage advice.
• Maintains an exceptional customer experience at all points of contact, both externally and internally.
• Serves as the liaison between the customer and other areas of the bank to meet customer needs and resolve issues.
• Identifies depository and other cross-selling opportunities for customers.
• Ensures all documentation is in place for prompt decision-making related to the loan process.
• Coordinates and communicates regularly with the Mortgage Lending Executive and provides detailed loan information as requested.
• Actively participates in and supports community activities to promote the bank and its products.
• Adheres to all internal policies, procedures, and practices supporting risk management, safety, soundness, and regulatory compliance, including the Bank Secrecy Act, Community Reinvestment Act (CRA), and Equal Credit Opportunity Act.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree in Business/Finance and/or 5 years of relevant experience in the banking industry preferred.
• 3 to 5 years of lending/origination experience.
• Exceptional leadership and coaching skills.
• Experience with Microsoft Office products.
• Must maintain an active NMLS license.
• Exceptional business communication skills (both verbal and written).
• Effective ability to manage and motivate others.
• Exceptional organizational skills.
• Proficient computer and typing skills.
• Exceptional customer service ability.
• Highly detail-oriented.
• Strong ability to work independently and as part of a team.
• Ability to lift 40 pounds.