Mortgage Loan Originator Assistant

Major Duties and Essential Functions

• Provide excellent member service and develop relationships with internal and external members.
• Follow the credit union's Real Estate Lending credit program consistent with strategic initiatives, governing Texas Home equity credit laws, rules, and regulations.
• Support loan originators in managing their pipelines by monitoring key dates, status changes, and follow-ups.
• Communicate a thorough understanding of different loan programs and closing costs to help applicants decisioning.
• Ensure loan data integrity by entering, reviewing, and updating information across loan systems.
• Maintain proactive communication with members, responding to routine inquiries and following up on documents.
• Review documents and loan files within 24 hours of receipt, to identify missing or incorrect information and collaborate with loan originators to resolve issues promptly.
• Perform daily outbound calls to incoming leads sourced by online submissions, and by mortgage loan originators.
• Take telephone applications and schedule appointments with mortgage loan originators and realtor appointments.
• Regularly review loan process by monitoring loan status, term conformity, and regulatory guidelines.
• Pull credit reports, and Automated Underwriting System reports (e.g., DU, LP), and properly prepare for review/assessment.
• Create, develop, and update policies and procedures.
• Achieve measurable goals and other duties as necessary to achieve the goals of the credit union and department.
• Meet with your manager (scheduled one on one) bi-weekly and is an active participant in team/department meetings.
• Promotes and cross-sells credit union services/products that are beneficial to our members.
• Presents compiled data and provide data-driven and member-focused recommendations.

Specific knowledge, skills, and abilities required for this position

• Minimal developed sales ability.
• Must meet and comply with all requirements set forth in SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identified from the NMLS.
• Basic knowledge in first liens and second liens with a working knowledge of Texas Home equity products, construction loans, and lot loans.
• Excellent member service skills; exceptional interpersonal, presentation, and oral communication skills.
• Some knowledge in the areas of Truth-in-Lending, Equal Credit Opportunity Act, Fair Credit Reporting Act, Dodd-Frank, TRID, and Texas State Home Equity Laws as well as supporting knowledge in market trends in Real Estate lending.

Education and Experience

• A two-year college degree or completion of a specialized course of study at a business or trade school or related field.
• High school diploma or equivalent.
• Basis knowledge of real estate, mortgage origination, and lending experience required.
• Basic knowledge of local, state, and federal laws (e.g., Truth in Lending, & RESPA).
• Working knowledge of FNMA, FHA, VA, and private investors.
• Ability to analyze financial information.
• Excellent verbal and written communication skills.
• Developed sales ability.