Mortgage Loan Officer Assistant II- New York, NY

About the role

The Mortgage Loan Officer Sales Assistant II plays a crucial role in supporting high-producing loan officers by facilitating the loan application process, managing document collections, and maintaining customer relationships.

Responsibilities

• Assists loan officers in completing loan applications and managing the document collection process.
• Tracks loan deliverables and updates customers on loan statuses.
• Communicates with customers regarding rate inquiries, third-party providers, and loan statuses.
• Ensures appointments are confirmed and documents needed at application times are reviewed.
• Interacts with customers to discuss products and pricing, and writes credit memos for loans.
• Coordinates with mortgage operations and sales support to structure deals and manage underwriting processes.
• Develops a customer database for marketing opportunities and follows up with sales leads.
• Builds relationships with referral partners and assists in other areas as needed.
• Provides exceptional customer service to both internal and external clients.

Requirements

• High School Diploma or GED.
• 2-3 years of related experience.
• Strong understanding of underwriting and mortgage guidelines.
• Exceptional interpersonal and sales skills.
• Solid knowledge of mortgage lending, products, policies, and procedures.
• Proficiency with basic mortgage loan origination systems.
• Highly developed customer service skills.
• Ability to explain complex mortgage information in simple terms.
• Effective prioritization and meeting deadlines.
• Confidentiality of sensitive information maintained.
• Strong communication skills, both verbal and written.
• Organized and detail-oriented.

Qualifications

• Eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.
• Eligible for registration as a registered mortgage loan originator with the NMLS.
• A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required.

Skills

• Understanding of mortgage laws and regulations, including Home Mortgage Disclosure Act, RESPA, and Reg Z.
• Knowledge of state and federal agency mortgage loan guidelines and regulations.
• Ability to operate in a dynamic, detail-oriented environment.
• Ability to prioritize workload and meet deadlines.
• Ability to maintain confidentiality of sensitive information.
• Strong communication skills, both verbal and written.
• Proficient in using standard office equipment.

Benefits

TD offers a comprehensive benefits package that includes:

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including vacation, flexible, and holiday PTO).
• Banking benefits and discounts.
• Career development and training programs.
• Reward and recognition programs.

Pay

The base pay for this role ranges from $25.50 to $36.00 per hour, depending on experience and qualifications.

Schedule

The typical work schedule for this role is 40 hours per week.