Mortgage Disclosure Desk Team Lead

Job Details

What You’ll Do

• Serve as a liaison between the mortgage disclosure desk and our origination teams.
• Partners with the structuring of Change of Circumstance submissions and ensures the adoption of processes that guarantee compliant Changes of Circumstance are submitted.
• Assign, review, and manage MDS pipelines and priority tasks based on compliance deadlines.
• Partner with Training to develop and maintain and implement job aids.
• Aid training team members on disclosure desk procedures and pipeline management.
• Aid in creating and updating disclosure desk training documents.
• Provide subject matter expertise to team members by answering questions on workflow, compliance/regulatory issues, and company policies/procedures.
• Collaborate closely with the department manager to oversee file escalations, ensuring timely and effective resolution of any issues.
• Maintain accurate records of communications and actions related to the disclosure process in the loan file’s communication log.
• Collaborate with departments across the organization to ensure smooth operation.
• Identify and validate change of circumstances within allowable timeframes.
• Assist with re-disclosure projects by validating reasons, reviewing accuracy, and approving fee changes resulting from valid changes in circumstance as defined by RESPAP.
• Pull pipeline reports and provide regular updates to the team on pipeline status.
• Provide problem-solving and process resolution assistance to other departments on behalf of the Mortgage Disclosure Desk team.
• Perform other duties as assigned.

Qualifications

• Three (3) years’ experience in the mortgage disclosure or loan processing required; 1-2 years of team lead experience preferred.
• Knowledge of RESPA compliance, GFE compliance, and basic loan application completion skills.
• Detail-oriented and be able to multi-task.
• A positive attitude, be flexible in fast-paced environment, be a team player, leader, and be willing to constructively contribute to the department.
• Ability to provide positive and constructive feedback to peers.
• Maintain confidentiality of company and customer’s information.
• Proficient in using communication tools such as phone and computer, including Microsoft Suite.
• Manage key timeframes and strict deadlines.
• Deliver outstanding customer service through clear verbal and written communication, collaborating effectively with both internal and external customers.
• Strong communication skills – written, verbal, and listening.

Benefits

• Competitive Compensation
• Health Care - Medical/Dental/Visio n/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)