Mortgage Customer Service Support Associate

About the role

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services in the country. We are seeking individuals with strong verbal and written communication skills to join the Customer Support Services team.

As a Customer Support Services representative, you will be responsible for updating customer accounts and completing various requests related to name changes, assumptions, and document copies.

Responsibilities

• Update customer accounts
• Process requests for name changes, assumptions, and document copies

Requirements

• Up to 1 year of office work or mortgage servicing related experience
• Stable work history
• Experience performing detailed and quality-focused work
• Working knowledge of Microsoft Office, specifically Outlook and Adobe

Qualifications

• Work history reflecting strong written and oral communication skills
• Ability to work independently as well as with a team to achieve department goals
• Strong time management skills and the ability to meet deadlines in a high-volume environment to ensure compliance with various agencies and state laws
• Strong analytical and problem-solving skills
• Typing skills of at least 40-50 WPM

Preference will be given to candidates with mortgage servicing experience.

Benefits

• Comprehensive compensation package including medical, dental, and vision insurance
• Paid holidays
• Tuition reimbursement
• 401(k) retirement plan

Schedule

Standard working hours scheduled from 8 am – 5 pm, Monday – Friday.

Work Environment

Relaxed business casual atmosphere.